ASSISTANCE AND WARRANTY
Because it is essential to ride protected in all circumstances, BERING provides a warranty on all our products for a duration of two years under normal use.
WARRANTY AND AFTER-SALES SERVICE
Our team of professionals specialized in the maintenance and repair of textile and leather garments possesses unique and efficient expertise. They will restore all the qualities of your product.
Special cases: Is your product no longer covered by the warranty? In the event of a fall?...
Bring it back to your retailer who will take care of transmitting it to us.
Depending on the nature of the repairs to be made, our customer service will provide a preliminary intervention quote.
Average intervention time: 8 to 10 business days.
TIP: to ensure that your request is dealt with quickly and efficiently, we recommend that you clean your equipment before sending it to our after-sales service.
Contact After-Sales Service
TIP: to ensure that your request is dealt with quickly and efficiently, we recommend that you clean your equipment before sending it to our after-sales service.
SPECIFIC GORE-TEX CUSTOMER SERVICE PROCEDURE
Since October 1st, 2020, consumers are kindly requested to directly contact Gore-Tex company for any issues related to a Gore-Tex product.
Summary of customer service support:
| Clothing | Gloves | |
|---|---|---|
| Contact Gore-Tex | Waterproofing issue, leakage, problem with laminated fabric | Waterproofing problem, leakage |
| Contact Bering | Accessories issue (zipper, button, Velcro), frayed fabric, markings, reversed lining... | |
To contact Gore-Tex company :
Phone (Europe): 00800-2314-4000
French Website: Garantie et retours - Gore-Tex
International website: Guarantee and Returns - Gore-Tex
E-PROTECT AFTER-SALES SERVICE PROCEDURE
The E-Protect Air airbag vest features different elements compared to other BERING products.
For any inquiries regarding the E-Protect Air airbag vest, please refer to the dedicated website.
